Shipping Policy

Last updated: 10 August 2026

At The Wicker Broom, we currently ship orders within the United Kingdom only.

Processing Your Order

We aim to prepare and dispatch orders within 2–3 working days of receiving your order.

During busy periods, seasonal launches or around bank holidays, dispatch may take a little longer. If there is likely to be a significant delay, we will contact you using the details provided with your order.

Orders are dispatched Monday to Friday, excluding UK bank holidays.

Delivery

Once your order has been dispatched, delivery times depend on the postal service used.

Our estimated delivery time is:

UK Standard Delivery: 2–5 working days after dispatch

Please remember that these are estimated delivery times and are not guaranteed.

You will receive a dispatch notification when your order has been sent.

Shipping Costs

Delivery charges will be clearly displayed at checkout before you complete your purchase.

Any free delivery offers will be clearly stated on the website and may be subject to minimum order values or other conditions.

Delivery Address

Please make sure your delivery address is correct when placing your order.

We cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible at thewickerbroom@gmail.com. We will do our best to help, but we cannot guarantee that the address can be changed once an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at thewickerbroom@gmail.com and provide your order number.

We will do our best to help locate your order and, where appropriate, contact the delivery service.

Please note that delivery times can occasionally be affected by circumstances outside our control, including postal delays, severe weather and other disruptions.

Your statutory rights are not affected by this policy.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please take photographs of the packaging and the item and send them to thewickerbroom@gmail.com so that we can assess the problem and help resolve it.

International Delivery

We currently only ship within the United Kingdom.

We do not currently offer international delivery.

Contact

If you have any questions about delivery, please contact us at:

thewickerbroom@gmail.com